High Frequency Customers
Finding out what you frequent customers think of you is important, but how can you really get under their skin? How can you get beyond the pop up survey that doesn't really tell you about their descision making process or indeed which parts of your process nearly made them pull out?
We design bespoke research processes to identify:
- Satisfaction with product or service
- Satisfaction with process of buying
- The descison making behind the buying behaviour
- The emotional engagement with your product or service
This gives you real information that is highly valuable and enables you to make strategic and personalised descisions that impact on the profitability of your customers.
Through our partner company, Digital Works Europe, we can also offer a specialised insight into your online customers